Case Manager

Better Together Community Support

About the position

1. Position responsibilities:
• Establishing case plans for clients, including the initial screening, intake, and assessment procedures.
• Create and maintain the client’s case management plan including conducting assessments, and determining the services needed in collaboration with the client.
• Provide assessments and interventions in the community including home visits, counselling, and coordination of services, focusing on the psycho-social needs of the client.
• Assess case plan effectiveness, amending as necessary and anticipating current and forthcoming needs.
• Provide referrals as needed and follow-up co-ordination as required.
• Collaborate with other teams across Better Together to achieve the best outcomes for the client.
• Set priorities and monitor workflow in your own area of responsibility including performance indicators from funded programs and Better Together.
• Understand and operate computer database requirements to enable the provision of advice, reports, and assistance.
Organisational responsibilities:
• Adhering to established work practices to meet both program and Better Together goals.
• Support Better Together programs and procedures.
• Establish and/or be responsible for projects and/or functions to achieve outcomes.
• Adhere to Records Management policy and procedure by keeping professional case notes and preparing reports according to guidelines.
• Set priorities, plan, and organise your own work and that of lower-classified staff and/or volunteers and establish the most appropriate operational methods within Better Together guidelines.
• Collaborate with colleagues, funding agencies and clients while working withing Better Together policies and procedures.

2. Reporting and Support
• Provide accurate, succinct, and timely reports on all aspects of your area of responsibility, contributing to team reports when required.
• Provide back-up and support in the workplace (as required) to maintain services to clients and to the general public.

3. Personal Attributes
• Ethical with a strong work focused ethic.
• Results driven to achieve Better Together Vision and Organisational objectives.
• Flexible and able to operate effectively with a minimum of supervision within a changing environment.
• Able to operate cooperatively within a team-based environment.
• Positive and enthusiastic while maintaining a high level of respect for others.
• A willingness to learn and improve with the capacity for self-reflection.
• Cross cultural knowledge and sensitivity.

Who we are looking for

SELECTION CRITERIA
1. Qualifications
• Bachelor’s Degree in Social Work or an equivalent area of study.
• Driver’s Licence.
• Capacity to successfully acquire a Blue Card.

2. Knowledge and Skills
• Knowledge and experience of contemporary principles and practices of social work and case management.
• Knowledge and understanding of the social issues and barriers around child protection, families, domestic violence, and young people.
• Relationship and rapport-building skills.
• Willingness to develop a comprehensive knowledge of organisational policies, procedures, practices, and contract requirements with an appreciation of Better Together’s vision, mission, and strategic priorities as well as a detailed knowledge of program activities and work practices relevant to the work area.
• Cross-cultural understanding.
• Competent in office software, including databases and Microsoft Office suite of products.

3. Demonstrated experience in:
• Managing priorities and performance in a professional multi-functional team.
• Communications, both oral and written, including computer office software, spreadsheet, and database use.
• Case planning, implementation, and management.
• Client notes and report writing.
• Engaging a high level of interpersonal skills in dealing with the public and other organisations.

How to apply

Apply via SEEK with CV and selection criteria https://www.seek.com.au/job/75315347?ref=cm-ui Phone Better Together on 4091 3850 with any enquiries.

Applications Close: May 12, 2024

Relevant links and additional information

Apply via SEEK with CV and selection criteria
https://www.seek.com.au/job/75315347?ref=cm-ui